POLICIES | TERMS + CONDITIONS

Turn Around Time               

Turn around times will vary by order. Most in stock paper goods ship within 3 business days. For semi-custom orders, you will receive your initial proof within 5 business days and proof changes within 3 business days. Digitally printed items will be shipped within 7 days from approval, and letterpress or foil items take 10-12 business days.

*Does not include shipping time.

Errors

NEPS  is not responsible for any errors found after printing. We do everything in our power to send out perfect orders. If there is a mistake on our part we will correct it as soon as possible or come up with a solution that works for everyone. If there is a mistake on the order as approved, we will have to charge for reprinting. We obviously do not want this to happen so please have a fresh set of eyes look over the order before approving. Please check your order thoroughly when it is received as we cannot make any changes or refunds after 14 days from receipt.

Shipping

We ship via USPS, UPS, or FedEx from our Wilmington, Vermont studio. We ship our orders through ground shipping unless another method was selected at check out. Ground shipment can take up to 5-7 business days to reach you depending on your location. Upgraded shipping is available at additional cost. We are not responsible for any delays on the part of USPS, UPS, or FedEx due to unforeseen circumstances. Any questions or concerns may be taken up with customer service at the specific carrier.

Artwork Agreement

This agreement applies to any image, graphics, digital assets, or digital images created by NEPS and delivered to the purchasing party. This agreement governs the relationship between the parties and in no communication or other exchange, shall modify the terms of this agreement unless agreed to in writing. All artwork and rights relating to them, including copyright and ownership rights in the media in which the artwork is stored, remain the sole and exclusive property of NEPS. This agreement provides the purchasing party with the limited right to reproduce, publicly display, and distribute the artwork only for the agreed upon terms of the product purchased. Artwork used for any purpose not directly related outside of those terms must be with the express permission of NEPS and may include the payment of additional fees, unless otherwise agreed to in writing.

Mailing your Invitations

NEPS  is not responsible for your invitations once they are sent out through USPS to your guests. We highly suggest that you order extra invites to account for lost, damaged or returned items that may occur during transit time via USPS. We always recommend that you have your invitations hand-canceled.

What is hand-canceling?

Hand-canceling is when each envelope is hand marked by a person at the post office instead of being run through an automated machine. The post office ensures the stamp(s) you put on the envelope can’t be reused again by marking or “canceling” it with an ink stamp. Unless you specifically request your invitations to be hand-canceled, they will be processed and stamped by a machine, which might tear or smudge them. We always recommend invitations be hand-canceled at the post office to ensure that they arrive at their destination looking as beautiful as possible. Check with your local post office for availability and pricing before you purchase postage. We cannot assume responsibility for the state of your invitations during mailing, but we have found hand-canceling is the best way to ensure a flawless delivery.

State Sales Tax

Customers in the state of Vermont will be charged the state sales tax rate of 7%.